Help & Support

Frequently asked questions and how to reach us.

Frequently asked questions

How do reminder emails get sent?

InvoiceAlert sends reminders through the SMTP mailbox or provider you configure under Settings → Email. You control the sending address and credentials — we never see or store your reminder content beyond what's needed to deliver it.

Can I set how often reminders go out?

Yes — reminder cadence and templates are configured under Settings. Rate limits (per minute/hour/day) apply to protect deliverability and prevent accidental bulk-sends.

What happens if I exceed my plan's limits?

You'll see a warning in the app once you're near a limit (clients, invoices, users, or emails/month). Exceeding a hard limit restricts the specific action (e.g. adding new clients) until you upgrade or reduce usage — existing data is never deleted automatically.

Can I export my data?

Yes, from the Export section of the app. If you cancel your subscription, you can export data for a limited period before it's deleted — see the Privacy Policy for the exact retention window.

Who can see my clients' data?

Only users you've invited to your account (admin/viewer roles). We do not sell or share your data with third parties for marketing. See the Privacy Policy and Data Processing Agreement for the full picture, including which sub-processors are involved in delivering the Service.

Exercising your data rights

If InvoiceAlert is used by a business to manage your invoices and you'd like to access, correct, or delete your data, please contact that business directly — they control that data. For questions about your own InvoiceAlert account, or a formal GDPR request, contact us below.

Contact support

Email us at [email protected] — we typically reply within 24 hours.